Privacy Policy
    What do we do with your information?
    When you access our website or avail the service in person, we collect the personal information you give us such as your Name, Address, Email ID, Phone Number etc Demographic data (such as your gender, your age and your location); Medical information that you provide us relating to any existing or suspected health conditions; Medical case history test including investigation reports, existing patient ID (if any) as may be applicable Information regarding your usage of the Services, such as search history, and record of medical appointments made through the use of Services, any prescriptions you provide us; Insurance data(such as your insurance carrier and insurance plan)
    When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
    Email marketing (if applicable): With your permission, we may send you emails about our services, new or revision of service and other updates.

    How do we get consent?
    When you provide us with personal information to avail service offered by us we verify credit card,, we imply that you consent to our collecting it and using it for that specific reason only.
    If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

    How do you withdraw consent?
    If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at 1-2-8, Domalguda, Hyderabad – 500029, Telangana, India. or mailing us at

    Disclosure and transfer of personal data
    We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

    Service providers
    We share personal data with companies that provide Services on our behalf, such as website hosting, data storage, software services, email services, marketing, fulfilling customer orders, providing payment services, data analytics, providing customer services, and conducting surveys.

    We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.

    Your rights
    We take reasonable steps to ensure that your personal information is accurate, complete, and up to date. However, you have the responsibility of ensuring that you review the accuracy of information provided by you and contact us in case of discrepancies, or in case you wish to discontinue the use of our services. You have the following rights with regard to your personal information:
    You have the right to access your personal information, and request correction and deletion.
    You are free to NOT share any medical or other information that you consider confidential, and withdraw consent for us to use data that you have already provided. In the event that you refuse to share any information, or withdraw consent to process information that you have previously given to us, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary.

    Data retention policy
    We store your personal information in accordance with applicable laws, which means we keep your personal information for as long as necessary to provide you with our services or as may be required under any law. We shall store your personal information for lawful purposes only. We keep de-identified data for research and statistical purposes for a longer period, subject to legal requirements under the medical laws.
    If you close your account, we have no obligation to retain your data, and we may delete any or all of your data without liability. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse, or if required by law, or for other legitimate purposes.

    Confidentiality, Information security policy
    We use reasonable technical, administrative, and physical security measures for the purpose of safeguarding all data you share with us, and have internal policies in place to prevent unauthorized access to your data. We also take adequate steps to ensure that third parties we share data with also adopt reasonable level of security practices and procedures to ensure the privacy and security of your personal information.
    No administrator at our end will have knowledge of your password. It is important for you to protect against unauthorized access to your password, your computer and your mobile phone. Be sure to log off from the Website when finished. We do not undertake any liability for any unauthorized use of your account and password. If you suspect any unauthorized use of your account, you must immediately notify us by sending an email to You shall be liable to indemnify us due to any loss suffered by us due to such unauthorized use of your account and password, in accordance with the indemnification provision set out under our
    However, we are not responsible for any loss, unauthorized access, safety issue or any harm caused to you by any misuse of your personal information, unless it is a direct and foreseeable consequence of negligence and non-compliance on our part only. We are not responsible for the confidentiality, security or distribution of your Personal Information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, we shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond our reasonable control including but not limited to, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service on your part. You hereby acknowledge that we are not responsible, in particular, for any third party action or action on your part leading to loss, damage or harm to you or any other person.

    We ensure that any intermediaries in the payment process do not store or disseminate your personal information provided for that purpose beyond the completions of the transaction.
    Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
    PCI-DSS requirements help ensure the secure handling of credit card information by our website and its service providers.
    We will be in compliance of the laws governs privacy.

    Third-party services
    In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
    However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your payment related transactions.
    For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
    In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

    We use cookies to maintain session of your user. It is not used to personally identify you on other websites.

    Age of consent
    By using this site, you represent that you are at least the age of majority you have given us your consent to allow any of your minor dependents to use this site.

    Changes to this privacy policy
    We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

    Questions and contact information
    If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at 1-2-8, Domalguda, Hyderabad – 500029, Telangana, India. or by mail at
    [Re: Privacy Compliance Officer]
    [1-2-8, Domalguda, Hyderabad – 500029, Telangana, India.]

Get In Touch
  • Lions Club of Hyderabad Sadhuram Eye Hospital
    (Post Graduate Institute of Ophthalmology)
    1-2-8, Domalguda, Hyderabad – 500029, Telangana, India.
Contact Us
  • Hospital Superintendent / Administrator
  • Patient Counselor / TPA
    +91-7207 948 930
  • Customer Care
    +91-7207 948 931